Commercial policy · Version 2026.2

Refund and Cancellation Policy

Effective 1 November 2026

This policy explains how customers of ClariJobs, a brand operated by Clarisolv LLC, may cancel subscriptions or ask us to review a payment. It supplements the Terms of Service.

Subscription cancellation

You may request cancellation through the billing controls or the tracked commercial-request page. Unless a mandatory law requires otherwise, cancellation normally takes effect at the end of the paid billing period. Access and unused allowances remain available until that date and then end. A request is not complete until the workspace or payment provider shows the cancellation as scheduled or completed.

Refund eligibility

Payments are not automatically refundable because a customer changed plans or did not use an included feature. We will review duplicate charges, unauthorized or unexpected renewals, confirmed technical failures that prevented delivery of a purchased service, and any rights required by applicable law. We consider payment evidence, service activation, consumption, prior notices, and the request date.

Role Pass refunds

If you ask within 14 days of payment and no candidate connection has been made, we refund the Role Pass in full. After 14 days, or once a connection has been made, we refund the share of connection tokens you have not used. Tokens held for requests still awaiting a candidate's reply count as unused, and those requests are cancelled when the refund is made. Once every token has been used there is nothing left to refund. Refunds include any tax charged on the refunded share.

Career Boost refunds

If a Career Boost purchase is refunded, what it paid for is withdrawn, including reports already generated: those reports return to the free preview, and Enhanced CVs created during the purchase can no longer be downloaded. If another active purchase still covers your access, only the refunded purchase's share is withdrawn.

How to request review

Signed-in Candidate and Employer customers should use Billing, cancellation & refund requests so the request receives a reference number and audit history. Include the affected order or subscription and a clear explanation. If sign-in is unavailable, contact support@clarijobs.com.

Decisions and timing

Submission confirms receipt only. Commercial Operations may request more information. Approved refunds are returned through the original payment channel where possible; provider settlement times vary. The request history will show the decision reason and provider reference when complete.

Charge disputes

Please contact us first so we can investigate. This does not limit statutory chargeback or consumer rights. Fraudulent, abusive, or duplicate requests may be rejected.

Operator

Clarisolv LLC
1021 E Lincolnway 8281, Cheyenne, WY 82001, USA
legal@clarijobs.com